Return & Refund Policy

At Just Made by J, every item is handmade with care and attention to detail. Due to the handmade nature of our products, please review our refund and return policy before making a purchase.

Returns

We do not accept returns or exchanges on handmade items unless the item arrives damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at justmadebyj@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and work with you to provide a replacement or refund when appropriate.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Cancellations

Orders may be canceled within 24 hours of purchase. Once production has begun or the order has shipped, cancellations cannot be accepted.

Lost Packages

Just Made by J is not responsible for packages lost, stolen, or delayed after they have been marked as delivered by the shipping carrier. If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.